Due to most items being unique or produced in limited batches, we’re unable to offer exchanges or refunds. However, if an item is lost or damaged in transit, we’re committed to working with you toward a positive resolution.

Damaged items: Please contact us within 24–48 hours of delivery with clear photographs of the packaging and the damaged item.

Lost packages: Please open an inquiry with your Post Office and then contact us. We’ll collaborate with you and the carrier to locate the package or find a satisfactory solution.

We know shipping problems are a pain — rest assured, we’ll do our best to make your order perfect.